FAQs
Shopping With Us FAQs
Q: What form of payment do you accept?
A: We accept cash only and have ATMs located at all our locations for your convenience.
Q: Do I need ID to enter the store?
A: Yes, you must present a valid government-issued photo ID.
Q: How much can I purchase in one day?
A: Recreational customers can purchase up to 28 grams of marijuana, 7 grams of concentrates, 16 ounces of Solid Edibles, and 72 ounces of Liquid Edibles. You are not limited to just one category, and you may buy up to the limit in each category at the same time. Medical patients can purchase 3x recreational limits.
Q: Do you have deals/specials?
A: Yes, everyday! Visit our menu for today’s specials.
Q: Can I order online?
A: Yes, ordering online is a convenient way to shop all our products at your own pace. Place items in the basket for your preferred location, check out, and come into the store to pay and pick up your order.
Q: Do you offer delivery services?
A: No, cannabis delivery is not legal in Washington state.
Q: Do you accept returns?
A: No. If there is a manufacturing defect with a vape cartridge within the first 10 days of purchase, bring it back with the original packaging and your receipt to the same location you purchased it at. Exchanges only.
Q: Can I smoke cannabis in our store parking lot?
A: Washington law only allows smoking cannabis at a private residence. If you use marijuana in a public place, you may be fined up to $1,000.
Q: Can I bring a concealed carry or other weapons into the store?
A: No. Weapons are prohibited inside all recreational cannabis stores in Washington State. Signs are posted at the entrance reflecting this law. If you have any visible tools or weapons, we’ll kindly ask that you safely store them in your vehicle before coming in.
Medical FAQs
Q: Do I need a medical card to shop at your store?
A: No. All adults 21+ may shop here, but medical patients registered in Washington State and holding the active card receive additional benefits.
Q: Do you accept out-of-state medical cards?
A: Washington does not accept medical cards from other states.
Q: Is there a fee to get my medical card printed?
A: Retailers may charge a small fee for the state-issued card — we charge just $1.
Q: What qualifies a product as DOH Compliant?
A: Required quality assurance testing that are more stringent than for recreational cannabis. As well as specific labeling to demonstrate product meets the standards.
Q: Can minors under 21 with a medical card shop at our stores?
A: YES. Ages 18–20: Must be a qualifying patient and registered into the state database. Under 18 has the same guidelines as above and in addition must be accompanied by their designated provider who must be their parent/guardian.
Q: What does it take to become a designated provider:
A:
- Be at least 21 years old
- Be officially designated by the patient
- Have their own authorization paperwork tied to the patient
- Be entered into the state medical cannabis registry and have a recognition card
- Can only serve only one patient at a time
- Cannot use the patient’s cannabis themselves
Q: What is the purpose of a designated provider?
A:
- Purchase medical cannabis for the patient
- Grow plants on the patient’s behalf
- Renew registry cards for severely ill patients under “compassionate care renewal.”
Q: How do I know which products are right for me?
A: Choosing the right cannabis products depends on your experience, desired effects, and preferred consumption method. Our 420 team can help recommend products based on your needs. Starting with low doses and increasing gradually can help you find what works best. Medical patients may also benefit from guidance provided by their healthcare provider.
Loyalty Program FAQs
Q: Will my information be shared?
A: Never. We take your privacy seriously and will never share your personal information. Your trust is important to us, and keeping your information secure is our top priority.
Q: Do my points expire?
A: Never! Your points are yours to keep and use whenever you’re ready.
Q: If I opt out of text messages, do I lose my points?
A: Your points are safe and sound—they’ll never disappear! But if you opt out, you’ll miss out on our hottest flash deals, surprise rewards, and exclusive offers sent straight to your phone. Keep your texts on and watch the rewards roll in!
